Customer experience
What is CSAT? (+ how to measure it)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Latest stories
Article
7 min read
Workflow automation: Definition, benefits, + examples
What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…
Video
4 min read
WATCH NOW: How to keep customers satisfied during periods of hypergrowth
While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…
Article
2 min read
Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
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Article
4 min read
The role of artificial intelligence in enhancing the festive season shopping experience in the UK
It’s no secret that the festive holidays are one of the busiest times for most retailers…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
4 min read
The end of the survey era (as we know it) is nigh
Long gone are the days when customer service was just a department and customer experience (CX)…
Article
4 min read
How AI is making more intelligent CX and service agents
The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…
Ebook
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
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