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5 min read

Human-centred AI for HR: What it is + why it matters

What is human-centred AI for HR? Human-centred AI for HR is an employee service (ES) solution…

Article

16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Article
8 min read

12 ways AI is changing customer expectations

Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…

What is tech sales, and how do you break into it?

Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

7 min read

What is ITIL? The ultimate guide to the IT Infrastructure Library

What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organisations align IT…

Article
6 min read

15 winning customer service phrases (+ 9 to avoid)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

What is Net Promoter Score (NPS)? a complete guide

What is Net Promoter Score? Net Promoter Score (NPS) is a market research metric that measures…

11 fresh alternatives + synonyms for "happy to help"

Customers want to have genuine conversations with customer service representatives. Here are some better customer support phrases than "happy to help".

What is a cloud call centre and how does it work?

What is a cloud call centre? A cloud call centre, or cloud-based call centre, is a…

Customer perception: Definition, importance + how to improve it

Customer perception is customers' opinions, feelings, and beliefs about your brand. Here's how to build, improve, and influence it.

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

How to build a customer referral programme in 2025 (+ templates)

Customer referral programmes can help expand your audience and generate ongoing revenue. Learn how to build one and leverage our free templates today.

Escalation management: Best practices + how to manage it

Escalation management can help organisations solve customer issues quickly and efficiently. Learn how you can bring it to your organisation.

What is AI as a service (AIaaS)?

What is AI as a service?

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analysed, and why tracking and understanding it is so important to business success.

20 customer thank you card examples (+ tips for writing them)

Show your customers how much their business means to you with our thank you note samples and email templates.

92 customer service statistics you need to know in 2025

Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.

35 customer experience statistics to know for 2025

Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.

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